I have copied the follow from NS4 Help and Support as too many players have missed this.
Metis wrote:Once of my personal irritations probably since I see a ton of them. I am rewriting this since I cant seem to find my original one. This has been known forever and with so many people in guilds and partying with veterans it suprises me that they dont ask or the old timers do not share it.
If your having a game related issue, perfect example you get stuck somewhere tried to relog nothing helps:
Correct polite way: "I am stuck in a wall can you please help?"
Wrong ways: "dm on?" "helloo" "fix me"- well you get the point
Personally I like an RP request but for issues like this it is never required.
When using the DM channel state the issue, "I have a black screen on login" "I am stuck" etc
People have asked why not answer the "DM on" I like to help people out but if I am running an event, testing, or helping someone I wont answer since most of the time its questions about builds, faction restrictions, etc I know that sounds mean so I will explain say we have 30 people on the server and I am doing nothing right then I would love to explain certain things but I am not going to spend 20 minutes retyping things that are found in the forums since I am sure something will come up that requires my attention, it always does, even as a player if someone asks things in a group I dont mind answering a couple things but I don't want to spend my whole time online copying the forums. There have been many times I would log as a DM and only half pay attention while doing other things to keep an eye out if someone has a legit issue.
Lastly, patience is a virtue, you have a real problem and no immediate response heres why your not the only person on the server and I know we are Gods and all but we do sometimes need to go AFK for the restroom or to get a drink and lastly although we wish it was possible but it isnt, there is not a DM on 24/7.
Sparky wrote:Metis is 100% correct.
When a DM first joins the staff, they're taught to ignore "DM on?" queries, as they usually have nothing important related to them.
If you have an issue related to game mechanics, IE: you're stuck, you have a black screen, your Tome didn't work, you're stuck in the planar shop, you lost exp when killed by another player, state your problem straight out and we'll help you as soon as possible.
All other issues fall under asking for boons or banes upon enemies. Now, if you're plight is especially moving, a deity related to your plight or a diety that shares your faction, may act in some way, shape, or form without you even asking. A decent example is if you were to die valiantly fighting undead, Lathander might intercede on your behalf, but its not a sure thing.
If you're specifically asking for some sort of favor, be sure to RP it, and, don't be afraid to offer something in return. You may offer to undertake a quest in exchange for recieving help, give up exp, ask for an item, or even something off the wall. The point is, if you're willing to sacrifice something important to you, the God's will be more likely to hear your request. For example, Bahamut loves gems and crystals, so he might aid you if you were to offer many Gems and Time Crystals in return for his help.
